Plush + Oak
Plush + Oak, a leading manufacturer of luxury salon furniture, partnered with Ecommerce Boost to optimize their email and SMS marketing channels, as well as implement conversion rate optimization (CRO) strategies. Founded in 2020 by Courtney Buhler and Jordan Driessen, Plush + Oak has rapidly gained prominence in the salon industry by revolutionizing salon furniture design and quality.
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Strategy
Email & SMS Marketing and Conversion Rate Optimization
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Project manager
Jean Pascal C.
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Creatives
Kim B.
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Platforms
Shopify, Klaviyo
⬤ 01. Challenges
Challenges Faced by Plush + Oak
1. Limited Brand Visibility: Despite their innovative salon furniture designs, Plush + Oak struggled to expand their market reach and increase brand visibility.
2. Conversion Rate Optimization: The existing website lacked optimization for effective conversion funnels, resulting in suboptimal conversion rates.
3. Untapped Email and SMS Marketing Potential: Plush + Oak recognized the potential of email and SMS marketing but lacked expertise in maximizing these channels to drive sales and engagement.
⬤ 02. Key Approaches
Ecommerce Boost's
Strategic Approach
Ecommerce Boost developed a comprehensive strategy focusing on email and SMS marketing optimization, as well as CRO tactics to enhance website performance and drive conversions.
1. Email and SMS Marketing Optimization: Crafted personalized email and SMS campaigns tailored to Plush + Oak’s target audience, highlighting their unique salon furniture designs and value proposition.
2. Segmentation and Automation: Implemented segmentation strategies to target specific customer segments with relevant messaging, and automated workflows to deliver timely and personalized communication.
3. Conversion Rate Optimization (CRO): Conducted a thorough website audit and implemented CRO tactics, including optimizing product pages, streamlining checkout processes, and enhancing user experience to improve conversion rates.
4. A/B Testing and Iteration: Utilized A/B testing to experiment with different email and website elements, such as subject lines, call-to-action buttons, and page layouts, to identify optimal strategies for driving engagement and conversions.
1. Email and SMS Marketing Optimization: Crafted personalized email and SMS campaigns tailored to Plush + Oak’s target audience, highlighting their unique salon furniture designs and value proposition.
2. Segmentation and Automation: Implemented segmentation strategies to target specific customer segments with relevant messaging, and automated workflows to deliver timely and personalized communication.
3. Conversion Rate Optimization (CRO): Conducted a thorough website audit and implemented CRO tactics, including optimizing product pages, streamlining checkout processes, and enhancing user experience to improve conversion rates.
4. A/B Testing and Iteration: Utilized A/B testing to experiment with different email and website elements, such as subject lines, call-to-action buttons, and page layouts, to identify optimal strategies for driving engagement and conversions.
1. Email and SMS Marketing Optimization: Crafted personalized email and SMS campaigns tailored to Plush + Oak’s target audience, highlighting their unique salon furniture designs and value proposition.
2. Segmentation and Automation: Implemented segmentation strategies to target specific customer segments with relevant messaging, and automated workflows to deliver timely and personalized communication.
3. Conversion Rate Optimization (CRO): Conducted a thorough website audit and implemented CRO tactics, including optimizing product pages, streamlining checkout processes, and enhancing user experience to improve conversion rates.
4. A/B Testing and Iteration: Utilized A/B testing to experiment with different email and website elements, such as subject lines, call-to-action buttons, and page layouts, to identify optimal strategies for driving engagement and conversions.
⬤ 03. Outcomes and Achievements
The results were remarkable,
with significant improvements across
key performance indicators
- Surge in Sales Revenue: Achieved a notable increase in sales revenue within the initial months of implementing email and SMS marketing optimizations.
- Enhanced Customer Engagement: Witnessed heightened engagement metrics, including increased email open rates and click-through rates, and improved SMS response rates.
- Improved Conversion Rates: Experienced a substantial uplift in website conversion rates following the implementation of CRO tactics, resulting in increased online sales and revenue.
⬤ 03. Outcomes and Achievements
The results were remarkable,
with significant improvements across
key performance indicators
- Surge in Sales Revenue: Achieved a notable increase in sales revenue within the initial months of implementing email and SMS marketing optimizations.
- Enhanced Customer Engagement: Witnessed heightened engagement metrics, including increased email open rates and click-through rates, and improved SMS response rates.
- Improved Conversion Rates: Experienced a substantial uplift in website conversion rates following the implementation of CRO tactics, resulting in increased online sales and revenue.
⬤ 04. Testimonial
From Courtney Buhler,
Co-Founder of Plush + Oak
Courtney expressed her satisfaction with Ecommerce Boost’s services, stating,
“Ecommerce Boost has played a pivotal role in driving our brand’s growth. Their expertise in email and SMS marketing, coupled with their strategic approach to CRO, has significantly boosted our online sales and brand visibility.”
⬤ 05. Overall
Partnership between
Plush + Oak and Ecommerce Boost
Overall, the partnership between Plush + Oak and Ecommerce Boost exemplifies the power of leveraging digital marketing strategies and conversion optimization tactics to drive growth and success in the competitive ecommerce landscape.
Testimonials
Client
"Ecommerce Boost has become an integral part of our team. They are invested in our success, provide us with alternative options, and offer recommendations on how we can optimize our sites and campaigns. They are truly a valuable addition to our team."
Tamra Hami
Chief Product Officer at Sugarlash PRO
Client
"JP and his team are extremely professional, diligent, and savvy - I could not speak more highly of Ecommerce Boost! They have helped our business incredibly."
Tyler Martin
Founder & CEO of Yes You Can Drinks
Client
"JP and his team have been amazing. JP doesn’t only think as the “email marketing” expert but more importantly he thinks for the brand as a whole. He’s shared advice with us in FB marketing, website optimization, etc. - whatever helps. This team is very result oriented. I’m happy to recommend E-commerce Boost to anyone and that’s what I’ve been doing!"
Cheryl Cui
CEO of KickStart Ecom
Client
"Great team to work with. I have been trying working with the team from Ecommerce Boost for approximately 12 months and they have been great to work with. They are knowledgeable and responsive and have helped me grow a brand new channel for my online business."
Tushar
Client
"Ecommerce Boost is the best Ecommerce Boost really surprised me in a positive way. We got our record in sales on the second month working with them. A lot of new ideas for emails/sms and they also provided us with very useful feedback to increase the site conversion. The team is always available and great to work with. Highly recommend them!"
PJ Prates
Client
"Easy to work with and trustworthy company. I worked with Ecommerce Boost for our email marketing and they did a really great job. Before that I never really knew the power of emails. JP was always there to help when something was unclear."
Keebos
Client
"JP and the team go above and beyond! I was skeptical at first as signing with an agency is always a risk. But my mind was quickly set at ease as our email revenue took off."
Jordan Lingohr
Client
"JP is great & dedicated time to truly helping you!"
Euphoria Hair & Accessories
Client
"JP and the team at Ecommerce Boost have been helpful in optimising our sites and crafting high converting email campaigns. We’ve been working on two separate sites for over a year now and I look forward to working with them on other upcoming projects."
Luciano Viterale
Founder of Ticker Nerd
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Testimonials
Client
"Ecommerce Boost has become an integral part of our team. They are invested in our success, provide us with alternative options, and offer recommendations on how we can optimize our sites and campaigns. They are truly a valuable addition to our team."
Tamra Hami
Chief Product Officer at Sugarlash PRO
Client
"JP and his team are extremely professional, diligent, and savvy - I could not speak more highly of Ecommerce Boost! They have helped our business incredibly."
Tyler Martin
Founder & CEO of Yes You Can Drinks
Client
"JP and his team have been amazing. JP doesn’t only think as the “email marketing” expert but more importantly he thinks for the brand as a whole. He’s shared advice with us in FB marketing, website optimization, etc. - whatever helps. This team is very result oriented. I’m happy to recommend E-commerce Boost to anyone and that’s what I’ve been doing!"
Cheryl Cui
CEO of KickStart Ecom
Client
"Great team to work with. I have been trying working with the team from Ecommerce Boost for approximately 12 months and they have been great to work with. They are knowledgeable and responsive and have helped me grow a brand new channel for my online business."
Tushar
Client
"Ecommerce Boost is the best Ecommerce Boost really surprised me in a positive way. We got our record in sales on the second month working with them. A lot of new ideas for emails/sms and they also provided us with very useful feedback to increase the site conversion. The team is always available and great to work with. Highly recommend them!"
PJ Prates
Client
"Easy to work with and trustworthy company. I worked with Ecommerce Boost for our email marketing and they did a really great job. Before that I never really knew the power of emails. JP was always there to help when something was unclear."
Keebos
Client
"JP and the team go above and beyond! I was skeptical at first as signing with an agency is always a risk. But my mind was quickly set at ease as our email revenue took off."
Jordan Lingohr
Client
"JP is great & dedicated time to truly helping you!"
Euphoria Hair & Accessories
Client
"JP and the team at Ecommerce Boost have been helpful in optimising our sites and crafting high converting email campaigns. We’ve been working on two separate sites for over a year now and I look forward to working with them on other upcoming projects."
Luciano Viterale
Founder of Ticker Nerd